All orders made before 1 PM Sydney Time will be posted out the same business day. Any order after this time or orders made on weekends or Australia public holidays will be posted the next business day. When your order leaves our warehouse, a tracking number is sent to your email address. From this email, you can click the tracking number and find out the location and estimated arrival date of your parcel.
DOMESTIC DELIVERY (WITHIN AUSTRALIA): EXPRESS AND STANDARD
Express post will reach you the next business day - provided your postcode is within the express post network. Standard Post takes 3-5 working days.
Express Post (within AU) : $4.99 on orders $50+, $7.99 for less than $50
Standard Post (within AU) : Free on orders $50+, $4.99 for less than $50
All orders are posted via Australia Post eParcel. If you have an urgent requirement, please email or call us and request priority processing.
Air Mail - AU$9.99 - Typically takes between 5 - 14 days
Courier (DHL/FedEx/UPS)- AU$29.99 (1-3 working days, full tracking ability)
We regularly ship to the UK, USA, New Zealand, Hong Kong, Singapore, France, Switzerland, Italy, Spain, Canada, Qatar and The Netherlands.
If you have an urgent requirement or require your products by a certain date, we suggest you select Courier as Air Mail can experience delays, depending on the international post network, customs, etc.
Tax and import duties may be levied by your local customs office or postal service. Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. We do not take any responsibility for these charges and have no control over what they may be.
If you are unsure about the order status or still haven't received the item, contact us through email, SMS or phone call whichever works best for you and we will assist.
If the tracking indicates any delays or issues, please contact us so we can raise it with the carrier and establish the best course of action. We have account managers and priority contacts with the carriers, so it is often faster for us to follow this up on your behalf.
Phone: 1300 883 976
SMS: 0427 461 868
Available all business days from 9 AM to 6 PM Sydney Time
P.O. Box 7227 Warringah Mall, NSW, 2100 Australia