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Shipping Information

How long DOES delivery take?

All orders made before 1 PM Sydney Time will be posted out the same business day. Any order after this time will be posted the next business day. Orders made on weekends or public holidays will be posted next business day.

Domestic Delivery (within Australia): Express and Standard

Express post will reach you the next business day - provided your postcode is within the express post network.

Standard Post takes 3-5 working days.

All orders are posted via Australia Post eParcel.

Order Amount Express Post Standard Post

$50 and above

$4.99

Free

Below $50

$7.99

$4.99

If you have an urgent requirement, please email or call us and request priority processing.

Do your items come with boxes? 

Yes, all our cufflinks and tie clips come presented in a smart gift box.

Do you ship internationally?

Yes we do. We regularly ship to the UK, USA, New Zealand, Hong Kong, Singapore, France, Switzerland, Italy, Spain, Canada, Qatar and The Netherlands.

International Delivery:

Air Mail - AU$9.99 - Typically takes between 5 - 14 days
Courier (DHL/FedEx/UPS)- AU$29.99 (1-3 working days, full tracking ability)

If you have an urgent requirement or require your products by a certain date, we suggest you select Courier as Air Mail can experience delays, depending on the international post network, customs, etc.

Tax and import duty's may be levied by your local customs office or postal service. Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. We do not take any responsibility for these charges and have no control over what they may be.

If you have an urgent requirement, please email or phone us and request priority processing.

I have not received my order, what should i do?

When your order leaves our warehouse, a tracking number is sent to your email address. From this email you can click the tracking number and find out the location and estimated arrival date of your parcel.

If you are unsure about the order status or still haven't received the item, contact us through email, SMS or phone call whichever works best for you and we will assist.

If the tracking indicates any delays or issues, please contact us so we can raise it with the carrier and establish the best course of action. We have account managers and priority contacts with the carriers, so it is often faster for us to follow this up on your behalf.

I'm shipping the order to my office address. Anything to note?

Please ensure the business name is noted on the postal address. This makes delivery much easier, and avoids any confusion when several businesses share the same address.

Some companies have a standing order with Australia Post to re-direct mail addressed to their street address to their PO Box. Generally a company representative or contract courier then clears out the mail daily and delivers it to the business address. This arrangement usually works well however if the parcel arrives at the PO Box after the PO Box has been checked for the day, it may not reach you until the next day. Also, this arrangement can confuse customers as the tracking will show "Awaiting collection at Post Office" until it is collected by the representative.

where are you based from? Do you have a physical store?

We are located in Brookvale, NSW, 2100 - which is on the northern beaches of Sydney, just near Manly. All items are in stock at our warehouse.
We don't have a physical store, however we do attend several shopping centres, markets, and events throughout the year where you can visit us and purchase in person. These will be listed on the homepage and facebook page closer to the event.


Product and Stock

AN ITEM IS OUT OF STOCK, WHAT SHOULD I DO?

Please contact us regarding the item you want and we can let you know if there is more stock on the way and approximately when it will be back in stock.

We can also do a special order for you. Special orders can take 1-6 weeks to arrive depending on where the item is located. Please contact us and we can advise the best course of action.

can you engrave?

I'm sorry we don't currently offer an engraving service, however your local engraver can engrave almost all of our cufflinks.

Note it’s not possible to do engraving on stone. Wood is also harder (not every shop can do wood). But on metal, it is very easy and every engraving shop can do it for you.

We do work with a corporate laser engraver for orders over 20 pairs, so if you are looking for a corporate order please let us know and we can arrange this for you. However unfortunately they only work with larger orders (20 pairs and above).

CAN YOU MAKE CUSTOM CUFFLINKS?

While we can and do make custom cufflinks, due to mould and setup costs, it isn't feasible for us to do a custom run of less than 30 pairs at the moment. We are working on a solution to creating one off custom designs without a mould and we hope to have something to offer in Mid-2019.

If you have ordered custom cufflinks from us before, please contact us as likely we will have your mould/design still available.

What cufflinks are made from?

Most of our cufflinks are made from Rhodium plated Brass which means they do not tarnish, do not change colour and don't require regular polishing. Sterling silver items are available, too.

Occasionally we are asked why we plate our items in Rhodium instead of Silver. Rhodium is a precious metal and more expensive than silver. It does not tarnish or require polishing like silver. Silver jewellery itself is often plated with Rhodium to prevent tarnishing. Rhodium is also more lusterous and shiny than silver.

Returns and Exchanges

What is your return policy?

We have 30 day easy refund or exchange for your peace of mind. Goods should be returned in new condition in their original packaging.

To make a return, please contact us and we will create a return reference number for you and advise the details on how to return.

This is above and beyond the 3 year warranty all our items come with.

Faulty products or wrong item?

We take care to only stock quality products. All of our products come with a 3 year warranty and, a 30 day return and refund period.

If there are any issues with the products you have received, please contact us straight away for a quick resolution. If you could include a photo in your email this would be most helpful.

When can I expect my refund?

Once we have received the item, we'll issue a refund to the original payment method. Please note some banks take 3-5 working days to process refund back onto credit card accounts.

STILL HAVE ANY QUESTIONS?

Call:  1300 883 976

SMS: 0427 661 868

Email:  info@cuffed.com.au

 

We're available all business days 9 AM - 5 PM AEST 

RETURN & EXCHANGE

30 day easy refund or exchange for your peace of mind.

FREE  SHIPPING

Free Shipping on all orders over $50 within AU. Express Post available.

ONLINE SUPPORT

We're here to help. Available via email, call or SMS.

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