Shipping & Returns

Shipping

Within Australia:

Orders under $60 - $4.99 shipping charge
Orders over $60 - Free shipping

All orders are shipped via Australia Post by Express Post, which is trackable. Orders will be processed within 24 hours of receipt of payment. Most major cities/towns in Australia will receive the package the next business day (following despatch), this is subject the delivery address being within the "Next Business Day Express Post Network".

Cities/Towns outside of the "Next Business Day Express Post Network" will receive their orders as per Australia Post's service conditions - "fastest possible delivery on a non-guaranteed basis". Please refer to the Australia Post website for further details.

Please note any delivery instructions placed under "Special Instructions" field during checkout may be printed on your postage label, however cannot be guaranteed as this is at the discretion of the delivery service. We recommend shipping to an address where you will be available to receive the parcel in person. If you are not at your delivery address, Australia Post will leave a card in your letterbox for pick-up at a local post office in your area.

If you have an urgent requirement, please email or phone us and request priority processing.

International:

Air Mail  - AU$9.99 - Typically takes between 5 - 14 days
DHL Express - AU$34.95 (1-3 working days, full tracking ability)

If you have an urgent requirement or require your products by a certain date, we suggest you select DHL Express Shipping as Air Mail can experience delays, depending on the international post network, customs, etc.

We regularly ship to the UK, USA, New Zealand, Hong Kong, Singapore, France, Switzerland, Italy, Spain and The Netherlands.

Exchanges:

Products can be exchanged for another item in our range at the cost of admininstration & postage charges. The original products must be returned in new condition within 14 days of receiving the product.

If you wish to make an exchange, please email info@cuffed.com.au and you will be provided with an Exchange Reference Number and a return address. Upon receipt of the original product and payment, the exchanged item will be shipped.

Returns

Products can be returned in new condition for a full refund (excluding postage) within 14 days of receiving the product.

If you wish to make a return, please email info@cuffed.com.au and you will be provided with a Return Reference Number and return address. Upon receiving and inspecting the goods, your refund will be issued via the same means that you made your original purchase.