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-All orders placed by 1pm AEST on a business day will dispatch same day. Due to COVID-19, Australia Post is experiencing some delays in delivery. Items are being delivered but in some cases 1-5 days later than usual.
-Express Post is available and provides 2-4 working days delivery to 80% of Australia, click here for a complete list
-Deliveries to Western Australia might take an extra day to reach
-Free Standard Delivery on Orders $49 and up in AustraliaMORE INFO:
All orders made before 1pm Sydney Time will be posted out the same business day. Any order after this time or orders made on weekends or Australia public holidays will be posted the next business day. When your order leaves our warehouse, a tracking number is sent to your email address at 4pm AEST. From this email, you can click the tracking number and find out the location and estimated arrival date of your parcel.
DOMESTIC DELIVERY (WITHIN AUSTRALIA): EXPRESS AND STANDARD
Express post will reach you within 2-4 working days. If you urgently require an item, please choose Star Track(AU$19) at checkout and you will receive your parcel within 1-2 working days (remote areas take extra day). Standard Post takes 4-7 working days.SHIPPING FEES
All orders are posted via Australia Post eParcel. If you have an urgent requirement, please email or call us and request priority processing.INTERNATIONAL DELIVERY
We regularly ship to the UK, USA, New Zealand, Hong Kong, Singapore, France, Switzerland, Italy, Spain, Canada, Qatar and The Netherlands.
If you have an urgent requirement or require your products by a certain date, we suggest you select Courier as Air Mail can experience delays, depending on the international post network, customs, etc.
Tax and import duties may be levied by your local customs office or postal service. Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. We do not take any responsibility for these charges and have no control over what they may be.ORDER ISSUES
If the tracking indicates any delays or issues, please contact us so we can raise it with the carrier and establish the best course of action. We have account managers and priority contacts with the carriers, so it is often faster for us to follow this up on your behalf.CONTACT US
Available all business days from 9am to 6pm AEST
P.O. Box 7227 Warringah Mall, NSW, 2100 Australia